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| Technical Service & Support |
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| We partner with you to support your investment with fast, responsive technical support and |
| centralised customer administration. Our comprehensive array of customer services includes |
| extensive pre-sales consulting and document flow analysis. |
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| Once our solution is in place our digitally certified technical engineers can work with your IT team to |
| deliver seamless integration and consistent service across multiple applications, computer platforms |
| and file formats. Additional training is available as staff document needs change. |
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| The industry has recognised our commitment to the continual investment in our staff, with ongoing |
| training and assessment to ensure the levels of service needed to support the most advanced |
| customers are met |
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| Providing Industry Leading Performance |
Our direct service and support is available to customers to provide industry leading performance and |
| peace of mind. When you need service support we will fix the problem first time 98% of the time. |
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| Parts Network |
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| Our advanced parts distribution network encompasses a centralised spare parts centre carrying over |
| 8,000 product lines located within 10 miles of our offices. Real time information is available for |
| immediate problem resolution. You gain improved uptime and performance through better parts |
| management with: |
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| Strategic Parts Warehousing |
| Detailed order pattern and usage |
| Online inventory database |
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| Service Plus Smart Support |
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| Smart Support gives us the ability to communicate real time service information from a multifunctional |
| device in the field and have that available for our support staff without the need to be at a customer |
| site. This gives CopyVision the ability to forward plan a potential support call already ware of the |
| customer needs long before it develops into an urgent support call, saving valuable time for our |
| customers and our support team. |
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| The products offered on our website require specialist knowledge to install and maintain which cannot |
| be carried out on a DIY basis. These products are offered with installation, service and maintenance |
| at the time of purchase. |
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